Frequently Asked Questions

FAQ

General Questions

Why does the Supernatural Starter Set cost more than traditional store-bought cleaners?

Supernatural is an elevated extrasensory experience that transforms cleaning into a calming aromatherapeutic ritual — all while being safer for you, your home and the earth. Using high-quality ingredients and sustainable packaging and having one of the lowest carbon footprints in the industry comes at a cost – but we believe it’s worth it and think you will, too. With 4 beautiful glass bottles that can be reused indefinitely (value: $15 each) and 4 vials of concentrate (value: $10 each), our Starter Set adds up to a value of $100 — and creating a safer home for your family and a cleaner environment is priceless.

Do I have to buy the Starter Set or can I just buy one concentrate?

We recommend purchasing the Starter Set for your first Supernatural extrasensory experience. Once you’re ready for refills, you can purchase our Refill Set or a custom assortment of individual refills based on you and your home’s needs. Our Stainless Steel formula is available separately.

Do I have to buy the Starter Set or can I buy just one set?

We recommend purchasing the Starter Set for your first Supernatural cleaning experience but you can also purchase each cleaning set individually. Once you're ready for refills, you can purchase our Refill Set or a custom assortment of individual refills based on you and your home's needs. Our Stainless Steel formula is available separately.

Ingredients & Safety

What makes Supernatural safer than traditional household cleaners?

We say “no way” to the harsh toxic ingredients found in traditional household cleaners. Our products contain no parabens, no phthalates, no synthetic fragrances, no synthetic preservatives, no synthetic dyes, no VOCs (volatile organic compounds), no ammonia and no chlorine bleach. We use only natural ingredients from plants, minerals and essential oils, which makes our products safer for you, your home and the earth. 

Why is using truly natural products in your home so important?


VOCs (volatile organic compounds) and other chemicals released when using traditional cleaning products contribute to health issues including chronic respiratory problems, allergic reactions and headaches.
Traditional cleaning products are a major contributor to air pollution and water pollution.
Traditional cleaning products account for the second most frequent type of poisoning for children under 6, with over 100,000 cases reported in 2017.

Are Supernatural products organic?

Supernatural is made with USDA Certified Organic 100% essential oils and the highest quality natural ingredients.

Is Supernatural a substitute for disinfectant?

There has never been a more important time to use Supernatural to clean and protect your Home, Family and the Earth.

Cleaning with Supernatural  is proven - by one of the world’s leading certification organizations - to remove the grime and dirt that interfere with the germ-killing abilities of sanitizers and disinfectants. 

This follows the CDC (Centers for Disease Control and Prevention) and the American Cleaning Institute’s most recent recommendation to clean first and then disinfect  to protect your home against viruses.

Are Supernatural products gluten-free?

Yes, all our ingredients are free of gluten.

Are Supernatural products vegan?

Yes, all Supernatural products are free of animal byproducts.

Are Supernatural products safe to use while pregnant?

While our products are derived from essential oils and/or plants and safe for use, we recommend that you consult with your physician prior to use.

Are Supernatural products cruelty free?

Yes, our products are cruelty free. We never test products on animals. Our products are safe for the Earth and all its inhabitants. Also, our products are Leaping Bunny Certified.

Is Supernatural safe for use around pets?

Our products are safe for use around pets when used as directed.

Do your products contain palm oil?

No, we do not use palm oil, an ingredient linked to the destruction of the rainforest.

Are your products safe for people with allergies?

Our products contain numerous plants, minerals and essential oils. Check out our full ingredients lists on each individual product page and if you have additional questions, consult your physician. 

Will Supernatural make laundry detergent, dish soap or other products in the future?

We’re always concocting magical new elixirs! Subscribe to our email list and follow us on Instagram to be the first to know when we launch new Supernatural products.

What if I get a Supernatural product in my eyes or mouth?

If you get product in your eyes, rinse your open eye under running water for several minutes (if you wear contact lenses, remove them first). If you get product in your mouth, rinse your mouth and then drink plenty of water. Please consult your physician if irritation or redness persists.

Powdered Hand Soap

What comes in the Powdered Hand Soap Set?

The set comes with a beautifully crafted, built-to-last, recyclable aluminum handshaker, and a 10oz bag of our specialized natural powdered hand soap.

How do you use Powdered Hand Soap?

You shake the Supernatural Powdered Hand Soap from our reusable aluminum handshaker onto your hands. Add a little bit of water and begin lathering the naturally silken hand soap. Wash hands for 20 seconds and then rinse under running water.

How do I refill my Powdered Hand Soap canister?

We made refilling your Supernatural Hand Soap super easy! Gently remove the magnetic lid from your Supernatural Hand Soap Shaker, attach the added cardboard component to help you pour in the powdered hand soap and lightly add in 2.5oz (about 5 tablespoons) of the powdered hand soap from your refill packet.. Reseal the magnetic lid and get back to shakin’!

What is the scent of the Powdered Hand Soap?

Supernatural Powdered Hand Soap comes infused with the botanically cleansing scent of Coconut and Sandalwood.

Refills

How do I get refills?

Keeping the Supernatural magic going is easy – order our 4-pack Concentrates Refill Set or order your favorite individual vials.

Can I send my concentrate vials back to be refilled?

All that back-and-forth shipping would consume a lot of fossil fuels, so we don’t offer a vial refilling service. However, the glass refill vials are recyclable — just remove the caps and the paper label (which is printed with soy-based ink, so it too can be recycled separately!). 

Product Usage

What is the shelf life of Supernatural concentrates?

Our concentrates have a shelf life of two years. Once they’re diluted with water, they’ll retain their potency for up to six months — just be sure to store them out of direct sunlight. 

Do I really have to use distilled or filtered water?

We recommend distilled or filtered water as it is generally free of metal ions such as calcium, magnesium, and iron that can cause hard water stains. 

I use water softeners in my home. Are they compatible with Supernatural products?

The use of water softeners should not affect the efficacy of our products.

How effective is it at cleaning, really?

Clean is our superpower. Our formulas are lab-tested and proven to be as effective or more effective than traditional big-name cleaning brands — and we do it all with plants, minerals and essential oils. We’re so confident in our formulas, we offer a money-back Freaky Clean Guarantee.

Are your products antibacterial / do they disinfect?

Our products do not contain any of the traditional antibacterial or antimicrobial agents found in common household cleaning products, such as quaternary ammonium compounds or ethanol. (Even the FDA says there is no scientific evidence that “antibacterial” products are more effective at preventing the spread of germs and suggests antibacterial ingredients may do more harm than good.) Our formulas do contain essential oils known for their natural antibacterial, antifungal and antimicrobial properties, including lemon, eucalyptus and peppermint.

How do I store my Supernatural products?

To get the most out of our products, store Supernatural out of direct sunlight and heat.

How do I clean the bottles in between use?

Simply rinse the bottles with water to wash any remaining traces of product and air dry. If using a dishwasher, remove the sprayer and silicone sleeve before putting in the machine and place on the top rack. (Please note that over time, dishwasher detergent and heat may fade printing on the bottles.)

How big are your glass bottles?

Our reusable glass bottles hold 13 ounces of cleaning magic – 12 ounces of water, plus a 1 ounce vial of concentrate.

Can I use Supernatural concentrates with my own sprayer bottle?

Supernatural spray bottles distribute our product evenly and are designed to hold the perfect amount of plant magic, so we always recommend using our bottles. Bonus: They look gorgeous and are made of 100% recyclable materials.

Can I mix concentrates to make my own scents?

Our Conscious Concentrates are specially formulated with the perfect plants, essential oils, and minerals for their specific surfaces and are best used as directed.

What makes these products smell so good?

Supernatural harnesses the magic of mother nature with 100% pure essential oils. Our formulas are designed primarily for effectiveness, not just for their deliciously herbaceous aromas. The fact they smell incredible is a bonus! 

What type of cloth should I use to clean with Supernatural products?

We’re big fans of using an organic cotton towel or rag to clean. A damp sponge can also work magic with our Bath + Tile spray. For that extra buffed shine, a microfiber cloth is great for wood, glass, and stainless steel surfaces. 

What surfaces can I clean with your products?

  • Counters + Granite:
    sealed stone and most non-porous surfaces (except stainless steel)
  • Glass + Mirrors:
    windows, faucets, mirrors, glass and microwave doors
  • Bath + Tile:
    tubs, sinks, showers, ceramic and porcelain
  • Wood + Floors:
    finished hardwood floors and furniture, cupboards, laminate, vinyl and concrete
  • Stainless Steel:
    Refrigerators, stovetops, microwaves, ovens and other stainless steel surfaces

Why is my Glass + Mirrors spray leaving streaks?

Our Glass + Mirrors cleaner is formulated without toxic ammonia, so it may require a bit more elbow grease compared to traditional glass cleaners. Make sure your surfaces are free of dirt, then use a microfiber cloth to polish your glass and mirrors after you spray and wipe them down. 

Can I use Bath + Tile on my bathroom mirror?

The Bath + Tile cleaner is formulated to remove grimy gunk like soap scum and may leave streaks on glass and mirrors. For best results, use the Glass + Mirrors cleaner and buff with a microfiber cloth. 

Does the Wood + Floors cleaner work on stained and unstained wood?

Woods + Floors is best for stained and sealed wood surfaces. Quillaja extract gives the concentrate a slight brown hue that may darken unstained wood. Take care and test Wood + Floors on an inconspicuous area before using on unstained wood.

Can I use Wood + Floors on wood laminate?

Yes! Our Wood + Floors formula can be used on wood laminate. 

Can I use Supernatural to clean fabric?

Supernatural is not meant for use on fabrics. If you spill one of our formulas on fabric, follow the recommended cleaning instructions for your clothing, rug, or upholstery.

Can I use the undiluted concentrates on a stubborn stain?

The concentrates are not intended to be used without water. If you have a stubborn stain on a surface, simply spray a little more of the appropriate cleaner, allow it to sit for a few minutes and put a little elbow grease into it! Try using a damp sponge if the grime persists.

Can I use Supernatural on painted surfaces?

Our products are not formulated for painted surfaces. We recommend testing in an inconspicuous area first.

How do I use Supernatural Essential Oil Blends?

Supernatural 100% essential oil blends are designed to work with your favorite diffuser. Follow your diffuser instructions to expand, reflect, renew and nourish your sacred space and yourself. 

Eco Impact

How does Supernatural help the planet?

Our mission is to have the lowest carbon footprint in the industry. When it comes to being truly earth-friendly, we’re dedicated to staying ahead of the curve. Here’s how using Supernatural helps the planet:


Our products are natural and non-toxic. Traditional cleaning products are full of harsh chemicals that pollute our water and our air.
Our beautiful reusable glass bottles can be used over and over again. Using Supernatural eliminates 98% of your home’s plastic waste from cleaning products that would otherwise wind up in our landfills (and our oceans).
By using concentrated, just-add-water formulas, we save on carbon emissions by not shipping millions of gallons of heavy water around the world.

Our earth-friendly packaging is made from recycled and recyclable materials, which means we’re reusing old waste and eliminating future waste. And because we really love mama nature, we plant two trees for every starter set sold.

Is Supernatural packaging recyclable?

Yes. All cardboard packaging, refill vials and glass bottles (including the sprayers) are recyclable. For the refill vials, simply remove the caps and paper labels before recycling. Contact your local recycling centers to ensure you’re following your area’s local recycling guidelines; mama earth thanks you!

The Starter Set seems like a lot of packaging. Is it really better for the environment?

Our Starter Set is designed to eliminate the need for an additional shipping box — what you see is what you get! Glass bottles require a bit more care in packaging and shipping but they can be reused indefinitely, drastically cutting back on the use of plastics. The packaging is 100% recyclable and is also certified by the Sustainable Forest Initiative, meaning that it’s produced in accordance to sustainable forestry practices. (Plus, you only need to ever buy one Starter Set; future refills are shipped in recycled paper envelopes.) Additionally, for every one tree that’s sourced to produce Supernatural packaging, we plant two to help save the earth from deforestation.

Are Supernatural formulas biodegradable?

Yes, all of our formulas are tested by the Organization for Economic Cooperation and Development and achieved the requirements for Ready Biodegradability by the OECD 301B standard for degradation. The standard is 60% ThCO2 within a 10-day window within a total of 28 days testing – and we’re proud to share that all of our formulas well exceed that, with a degradation plateau of 90.6% ThCO2 in Wood + Floors, 91.4% ThCO2 in Stainless Steel, 99% ThCO2 in Glass + Mirrors, 91% in Counters + Granite, and 78% in Bath + Tile. Whew! Lots of sciency facts, we know, but we work hard to make sure our products are better for you and mama earth.

Why do you use glass bottles instead of plastic?

Our sturdy, beautiful bottles can be used indefinitely, meaning you never have to buy (or throw away) another plastic bottle of cleaner. By using glass bottles, you reduce the amount of single-use plastics that wind up in landfills and our oceans. If every household in America switched to Supernatural, we’d eliminate 160,000 tons of plastic waste each year. Glass also requires less energy to manufacture and to recycle. Another benefit to avoiding plastic: Many single-use plastic bottles contain BPA, a known endocrine disruptor.

How do you plant trees with each purchase?

Supernatural was created out of a deep love for mother nature and the belief that we can do more to protect our planet. In partnership with our friends at the National Forest Foundation, we plant two trees (two dollars donated from every purchase) for every Starter Set purchased. For more info visit nationalforests.org.

Shipping & Order Policy

When will my order ship?

Orders placed Monday through Friday (excluding holidays) before 11AM CST, will ship the same day. Orders placed AFTER 11AM CST or Saturday and Sunday will ship the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Shipping windows are estimates and delivery dates cannot always be guaranteed.

The following shipping methods are in effect during this time:

• UPS Ground: Will arrive in 2-3 business days after processing and shipping

• Standard Shipping: Will arrive in 5-7 business days after processing and shipping

Am I able to have my order delivered to a PO Box?

UPS is unable to deliver to a PO Box.

How do I get complimentary shipping?

We offer complimentary shipping via UPS Ground on all orders $40+ within the contiguous United States. 

Supernatural Rewards Program

How do I sign up for the Supernatural Rewards program?

Signing up is easy! Simply create an account by HERE and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and keep earning Points!

What are the advantages of becoming a rewards member?

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. 

You also earn points for leaving product reviews, sharing with friends, following us on social media, product reviews with photos and/or video, and are even gifted with bonus points just for having a birthday! In addition to earning points, members have the chance to get exclusive access to promotions, new product launches, giveaways, and more. You can view the full list of perks on our rewards page.

I already have an account. Do I need to create a new one to earn rewards?

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person. If you would like to combine multiple accounts please reach out to questions@supernatural.com for assistance.

Where can I find all of my rewards account info?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page HERE.

Will I receive points for purchases I made prior to creating my rewards account?

Yes. You will receive points when making a purchase but you can only view your points and redeem your rewards points after creating an account HERE.

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Contact customer service by emailing questions@supernatural.com and our team will be happy to assist you with merging your accounts.

Does it cost anything to begin earning points?

Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points. Make sure to visit the Rewards Page to get started.

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit the Rewards Page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward for one-time purchases (not future subscriptions). You can also select your points through the dropdown menu in the checkout.

How do points convert to dollars?

100 points = $5 dollars
Higher tiers in the VIP tier program earn more points at a quicker rate, but 100 points always = $5 dollars. For Example, as a Magical Tier Member, you will earn 1 point for every dollar you spend. So, if you spend $150, you'll earn 150 points = $1.50 dollars When you move up to become a Mystical Tier Member  you will be earning points 1.25x as fast, ex. spend $150→ earn 187 points = $1.87 dollars. The Ethereal Tier will earn 1.5x as fast, earning $2.25 dollars on a $150 purchase

What are the easy ways to earn points?

For starters- each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or follow us on Instagram. Access all the ways to earn on the rewards page.

Is there a limit to how many points I can earn?

Nope!  That’s the best part about being a rewards member!  You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

Can I return my order if I redeemed rewards points for a discount?

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

Do My Points Ever Expire?

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc

How is my VIP tier determined?

Your VIP tier is determined by the amount you spend in a rolling year. For example, a member crossed the tier entry threshold on March 3rd, 2023 will retain that tier until March 3rd, 2024 (assuming all other requirements are met).
To reach:
Magical Tier, you must join the Supernatural Rewards Program
Mystical Tier, you must spend $300
Ethereal Tier, you must spend $600
Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following rolling year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

How do I know which Rewards tier I am currently a member of?

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

What is 'early sale access'?

As a Supernatural Rewards member, you will receive select sale emails ahead of the general public so you get first dibs on all the best sale styles!

How will I know when I have reached a new tier?

When your total points cross a tier threshold you will receive an email welcoming you into the new tier.

When will my tier expire?

Once you are in Magical, Mystical or Ethereal, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

Why didn’t I earn points on my purchase?

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at questions@supernatural.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account.  However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

  1. Try to refresh your browser.
  2. Try to log out and then back in to your account.
  3. Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it.  Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact our questions@supernatural.com team and they will look into the issue for you.

I received an error message when referring friends through the email referral box. What went wrong?

We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.  

The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them. 

To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.  

If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact our questions@supernatural.com if you need further assistance.

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

Thank you so much for sharing us with your friends!  We really appreciate it.  

Referred friends must be first-time customers in order for both of you to receive the referral rewards.  In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there. 

Points will be added to your account as soon as your friend completes their first purchase USING THEIR REFERRAL COUPON on our website.  

When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

How can I get a birthday reward?

Add your birthday under ways to earn points on the Rewards Page. On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!

*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

I signed up for the Birthday Bonus but I didn’t receive it.

Happy Birthday! We’re so glad that you have chosen to celebrate with us through our rewards program. In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.

If your birthday falls between the day that you registered and the 30-day waiting period afterward, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up. All successive birthday bonuses will be emailed to you on your birthday. If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.

Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday. If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact questions@supernatural.com and we will be happy to assist you.

How do I redeem my rewards at checkout?

To redeem your points in checkout, use the dropdown directly above your cart total to choose the amount you would like to apply, then click the "APPLY" button.

How do I redeem my rewards points?

Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account. 

Once you get to the checkout screen you will see your total available Rewards points in a dropdown on the top right of the page.  To use your rewards, use the dropdown to select the number of points you would like to redeem on the order you are placing, then continue with the checkout process.  You must have a minimum balance of at least 100+ points each time you would like to make a redemption, and points must be redeemed in increments of 100 ($5

Customer Service

What if I buy Supernatural and I don’t like it?

We’re confident you’ll love your new cleaning ritual, but rest assured our products are backed by a 100% money-back conscious clean Guarantee. If you are not satisfied with your purchase, contact our customer care team at questions@supernatural.com within 30 days of purchase and we’ll replace your order or give you a full refund.

What is Afterpay?

Pay for your purchase in four interest-free installments (due every two weeks). Always zero interest, never additional fees when you pay on time. You’ll know if you’re approved instantly and your order will ship as usual. 

I broke one of my Supernatural glass bottles. Can I buy a replacement?

Oh no! Please reach out to our customer care team at questions@supernatural.com so they can assist you.

I broke one of my Supernatural sprayers. Can I get a replacement?

Of course! Send us an email at questions@supernatural.com and we’ll get you a new sprayer.

My package arrived crushed or damaged. What do I do?

Send us an email at questions@supernatural.com and we’ll get you all cleaned up.

The sprayer on my Supernatural bottle is clogged. How do I fix it?

Simply run the end of the sprayer under hot water for a few minutes to dissolve any product within.

I’m having a different issue with my Supernatural products.

We’re here to keep you grounded. Reach out to our customer care team at questions@supernatural.com so they can help!

Does Supernatural have an affiliate program?

Stay tuned, our affiliate program will be up and running soon.

Subscriptions

What is a subscription?

Receive an exclusive 10% off + complimentary shipping with our subscription memberships. Our Supernatural Subscription Plan will keep your supply of non-toxic conscious concentrates arriving magically at your doorstep. Just select the amount and the frequency and put your mind at ease knowing that you're honoring of the earth and your home has been made.

How does it work?

By selecting at checkout the amount and frequency of delivery of your supernatural concentrates, your commitment to the earth will arrive magically at your door.

What are the shipping charges and policy?

We offer complimentary shipping on all subscription plans within the contiguous United States. You are honoring of the earth and your home deserves a contribution of its own. Please note, FedEx is unable to deliver to a PO Box however, we do offer $5.99 shipping via USPS. 

How can I edit and/or cancel my subscription?

There are no contracts and you can make changes to your account or cancel at any time within your subscription portal. Joining Auto Refill will ease your mind, a new set of refills for your Reusable glass bottle will show up magically just as you need them.

How and when will I be billed?

You will be billed to the credit card details provided upon activation of the subscription. You will be notified 3 days prior to your card being charged.

Can I purchase without a subscription?

Of course! Select “One-time purchase” before adding to cart for each product. You can order refills from our site whenever you are ready to replenish!

How frequently will I receive my refills?

Depending on which option you select, you will receive refills every month, every two months or every three months.

What forms of payment are accepted with my subscription plan?

We accept payments from Visa, MasterCard, American Express, Discover and Apple Pay (from customers checking out on a supported device). Afterpay does not work with subscriptions.

When will I receive my first order?

You will receive the initial refill vials chosen today and then depending on which option you selected, you will receive your subsequent refills every month, every two months or every three months.

Is the subscription sent out on a set day each month or based on when I purchased?

Your subscription will be sent out based upon when you make your purchase. 

Referral Program

How does the referral program work?

Refer a friend to Supernatural and they'll get $20 off their first order of $50+, and you'll get $20 (in points) for each successful referral (after they have made a purchase with your referral link).

Is there a limit of referrals for the referral program?

There is no limit on referral, we encourage you to refer all your friends and family to experience Supernatural.

Service Discounts

Who is eligible for the Service discount?

Medical Staff, First Responders, Military Members, and Teachers

How much is the Service Discount?

You will receive 15% off all Supernatural product after a 30 second verification process.

How do I receive the Service Discount?

From this page https://supernaturalelixirs.myshopify.com/pages/exclusive-discounts choose your service, click Get Code above and sign into VerifyPass. After verification, you'll receive a one-time discount code to apply during checkout. For future purchases, return to this page and repeat Step 1. Limit 1 code per day.

Other Questions?

If you have any other questions, please email us at questions@supernatural.com with your questions, and we will do our best to reply as quickly as we can!

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