FAQ

Supernatural is an elevated extrasensory experience that transforms cleaning into a calming aromatherapeutic ritual — all while being safer for you, your home and the earth. Using high-quality ingredients and sustainable packaging and having one of the lowest carbon footprints in the industry comes at a cost – but we believe it’s worth it and think you will, too. With 4 beautiful glass bottles that can be reused indefinitely (value: $15 each) and 4 vials of concentrate (value: $10 each), our Starter Set adds up to a value of $100 — and creating a safer home for your family and a cleaner environment is priceless.

We recommend purchasing the Starter Set for your first Supernatural extrasensory experience. Once you’re ready for refills, you can purchase our Refill Set or a custom assortment of individual refills based on you and your home’s needs. Our Stainless Steel formula is available separately.

We say “no way” to the harsh toxic ingredients found in traditional household cleaners. Our products contain no parabens, no phthalates, no synthetic fragrances, no synthetic preservatives, no synthetic dyes, no VOCs (volatile organic compounds), no ammonia and no chlorine bleach. We use only natural ingredients from plants, minerals and essential oils, which makes our products safer for you, your home and the earth. 

Why is using truly natural products in your home so important?

VOCs (volatile organic compounds) and other chemicals released when using traditional cleaning products contribute to health issues including chronic respiratory problems, allergic reactions and headaches.
Traditional cleaning products are a major contributor to air pollution and water pollution.
Traditional cleaning products account for the second most frequent type of poisoning for children under 6, with over 100,000 cases reported in 2017.

Supernatural is made with USDA Certified Organic 100% essential oils and the highest quality natural ingredients.

Yes, all our ingredients are free of gluten.

Yes, all Supernatural products are free of animal byproducts.

No, we never test products on animals. Our products are safe for the earth and all its inhabitants.

Keeping the Supernatural magic going is easy – order our 4-pack Concentrates Refill Set or order your favorite individual vials.

All that back-and-forth shipping would consume a lot of fossil fuels, so we don’t offer a vial refilling service. However, the glass refill vials are recyclable — just remove the caps and the paper label (which is printed with soy-based ink, so it too can be recycled separately!). 

Our concentrates have a shelf life of two years. Once they’re diluted with water, they’ll retain their potency for up to six months — just be sure to store them out of direct sunlight. 

We recommend distilled or filtered water as it is generally free of metal ions such as calcium, magnesium, and iron that can cause hard water stains. 

The use of water softeners should not affect the efficacy of our products.

Clean is our superpower. Our formulas are lab-tested and proven to be as effective or more effective than traditional big-name cleaning brands — and we do it all with plants, minerals and essential oils. We’re so confident in our formulas, we offer a money-back Freaky Clean Guarantee.

Our products do not contain any of the traditional antibacterial or antimicrobial agents found in common household cleaning products, such as quaternary ammonium compounds or ethanol. (Even the FDA says there is no scientific evidence that “antibacterial” products are more effective at preventing the spread of germs and suggests antibacterial ingredients may do more harm than good.) Our formulas do contain essential oils known for their natural antibacterial, antifungal and antimicrobial properties, including lemon, eucalyptus and peppermint.

Our mission is to have the lowest carbon footprint in the industry. When it comes to being truly earth-friendly, we’re dedicated to staying ahead of the curve. Here’s how using Supernatural helps the planet:

Our products are natural and non-toxic. Traditional cleaning products are full of harsh chemicals that pollute our water and our air.
Our beautiful reusable glass bottles can be used over and over again. Using Supernatural eliminates 98% of your home’s plastic waste from cleaning products that would otherwise wind up in our landfills (and our oceans).
By using concentrated, just-add-water formulas, we save on carbon emissions by not shipping millions of gallons of heavy water around the world.

Our earth-friendly packaging is made from recycled and recyclable materials, which means we’re reusing old waste and eliminating future waste. And because we really love mama nature, we plant two trees for every starter set sold.

Yes. All cardboard packaging, refill vials and glass bottles (including the sprayers) are recyclable. For the refill vials, simply remove the caps and paper labels before recycling. Contact your local recycling centers to ensure you’re following your area’s local recycling guidelines; mama earth thanks you!

Our Starter Set is designed to eliminate the need for an additional shipping box — what you see is what you get! Glass bottles require a bit more care in packaging and shipping but they can be reused indefinitely, drastically cutting back on the use of plastics. The packaging is 100% recyclable and is also certified by the Sustainable Forest Initiative, meaning that it’s produced in accordance to sustainable forestry practices. (Plus, you only need to ever buy one Starter Set; future refills are shipped in recycled paper envelopes.) Additionally, for every one tree that’s sourced to produce Supernatural packaging, we plant two to help save the earth from deforestation.

Yes, all of our formulas are tested by the Organization for Economic Cooperation and Development and achieved the requirements for Ready Biodegradability by the OECD 301B standard for degradation. The standard is 60% ThCO2 within a 10-day window within a total of 28 days testing – and we’re proud to share that all of our formulas well exceed that, with a degradation plateau of 90.6% ThCO2 in Wood + Floors, 91.4% ThCO2 in Stainless Steel, 99% ThCO2 in Glass + Mirrors, 91% in Counters + Granite, and 78% in Bath + Tile. Whew! Lots of sciency facts, we know, but we work hard to make sure our products are better for you and mama earth.

Our sturdy, beautiful bottles can be used indefinitely, meaning you never have to buy (or throw away) another plastic bottle of cleaner. By using glass bottles, you reduce the amount of single-use plastics that wind up in landfills and our oceans. If every household in America switched to Supernatural, we’d eliminate 160,000 tons of plastic waste each year. Glass also requires less energy to manufacture and to recycle. Another benefit to avoiding plastic: Many single-use plastic bottles contain BPA, a known endocrine disruptor.

We offer free shipping via FedEx Ground on orders of $40 or more within the contiguous United States.

All orders placed before 2pm CST will ship out the same day, Monday - Friday.

We’re confident you’ll love your new cleaning ritual, but rest assured our products are backed by a 100% money-back Freaky Clean Guarantee. If you’re not satisfied with your purchase, contact our customer care team at questions@supernatural.com within 30 days of purchase and we’ll hook you up with a replacement or a refund.

Oh no! Please reach out to our customer care team at questions@supernatural.com so they can assist you.

Of course! Send us an email at questions@supernatural.com and we’ll get you a new sprayer.