FAQ

Supernatural is an elevated extrasensory experience that transforms cleaning into a calming aromatherapeutic ritual — all while being safer for you, your home and the earth. Using high-quality ingredients and sustainable packaging and having one of the lowest carbon footprints in the industry comes at a cost – but we believe it’s worth it and think you will, too. With 4 beautiful glass bottles that can be reused indefinitely (value: $15 each) and 4 vials of concentrate (value: $10 each), our Starter Set adds up to a value of $100 — and creating a safer home for your family and a cleaner environment is priceless.

We recommend purchasing the Starter Set for your first Supernatural extrasensory experience. Once you’re ready for refills, you can purchase our Refill Set or a custom assortment of individual refills based on you and your home’s needs. Our Stainless Steel formula is available separately.

We recommend purchasing the Starter Set for your first Supernatural cleaning experience but you can also purchase each cleaning set individually. Once you're ready for refills, you can purchase our Refill Set or a custom assortment of individual refills based on you and your home's needs. Our Stainless Steel formula is available separately.

We say “no way” to the harsh toxic ingredients found in traditional household cleaners. Our products contain no parabens, no phthalates, no synthetic fragrances, no synthetic preservatives, no synthetic dyes, no VOCs (volatile organic compounds), no ammonia and no chlorine bleach. We use only natural ingredients from plants, minerals and essential oils, which makes our products safer for you, your home and the earth. 

Why is using truly natural products in your home so important?

VOCs (volatile organic compounds) and other chemicals released when using traditional cleaning products contribute to health issues including chronic respiratory problems, allergic reactions and headaches.
Traditional cleaning products are a major contributor to air pollution and water pollution.
Traditional cleaning products account for the second most frequent type of poisoning for children under 6, with over 100,000 cases reported in 2017.

Supernatural is made with USDA Certified Organic 100% essential oils and the highest quality natural ingredients.

There has never been a more important time to use Supernatural to clean and protect your Home, Family and the Earth.

Cleaning with Supernatural  is proven - by one of the world’s leading certification organizations - to remove the grime and dirt that interfere with the germ-killing abilities of sanitizers and disinfectants. 

This follows the CDC (Centers for Disease Control and Prevention) and the American Cleaning Institute’s most recent recommendation to clean first and then disinfect  to protect your home against viruses.

Yes, all our ingredients are free of gluten.

Yes, all Supernatural products are free of animal byproducts.

The set comes with a beautifully crafted, built-to-last, recyclable aluminum handshaker, and a 10oz bag of our specialized natural powdered hand soap.

You shake the Supernatural Powdered Hand Soap from our reusable aluminum handshaker onto your hands. Add a little bit of water and begin lathering the naturally silken hand soap. Wash hands for 20 seconds and then rinse under running water.

We made refilling your Supernatural Hand Soap super easy! Gently remove the magnetic lid from your Supernatural Hand Soap Shaker, attach the added cardboard component to help you pour in the powdered hand soap and lightly add in 2.5oz (about 5 tablespoons) of the powdered hand soap from your refill packet.. Reseal the magnetic lid and get back to shakin’!

Supernatural Powdered Hand Soap comes infused with the botanically cleansing scent of Coconut and Sandalwood.

Keeping the Supernatural magic going is easy – order our 4-pack Concentrates Refill Set or order your favorite individual vials.

All that back-and-forth shipping would consume a lot of fossil fuels, so we don’t offer a vial refilling service. However, the glass refill vials are recyclable — just remove the caps and the paper label (which is printed with soy-based ink, so it too can be recycled separately!). 

Our concentrates have a shelf life of two years. Once they’re diluted with water, they’ll retain their potency for up to six months — just be sure to store them out of direct sunlight. 

We recommend distilled or filtered water as it is generally free of metal ions such as calcium, magnesium, and iron that can cause hard water stains. 

The use of water softeners should not affect the efficacy of our products.

Clean is our superpower. Our formulas are lab-tested and proven to be as effective or more effective than traditional big-name cleaning brands — and we do it all with plants, minerals and essential oils. We’re so confident in our formulas, we offer a money-back Freaky Clean Guarantee.

Our products do not contain any of the traditional antibacterial or antimicrobial agents found in common household cleaning products, such as quaternary ammonium compounds or ethanol. (Even the FDA says there is no scientific evidence that “antibacterial” products are more effective at preventing the spread of germs and suggests antibacterial ingredients may do more harm than good.) Our formulas do contain essential oils known for their natural antibacterial, antifungal and antimicrobial properties, including lemon, eucalyptus and peppermint.

Our mission is to have the lowest carbon footprint in the industry. When it comes to being truly earth-friendly, we’re dedicated to staying ahead of the curve. Here’s how using Supernatural helps the planet:

Our products are natural and non-toxic. Traditional cleaning products are full of harsh chemicals that pollute our water and our air.
Our beautiful reusable glass bottles can be used over and over again. Using Supernatural eliminates 98% of your home’s plastic waste from cleaning products that would otherwise wind up in our landfills (and our oceans).
By using concentrated, just-add-water formulas, we save on carbon emissions by not shipping millions of gallons of heavy water around the world.

Our earth-friendly packaging is made from recycled and recyclable materials, which means we’re reusing old waste and eliminating future waste. And because we really love mama nature, we plant two trees for every starter set sold.

Yes. All cardboard packaging, refill vials and glass bottles (including the sprayers) are recyclable. For the refill vials, simply remove the caps and paper labels before recycling. Contact your local recycling centers to ensure you’re following your area’s local recycling guidelines; mama earth thanks you!

Our Starter Set is designed to eliminate the need for an additional shipping box — what you see is what you get! Glass bottles require a bit more care in packaging and shipping but they can be reused indefinitely, drastically cutting back on the use of plastics. The packaging is 100% recyclable and is also certified by the Sustainable Forest Initiative, meaning that it’s produced in accordance to sustainable forestry practices. (Plus, you only need to ever buy one Starter Set; future refills are shipped in recycled paper envelopes.) Additionally, for every one tree that’s sourced to produce Supernatural packaging, we plant two to help save the earth from deforestation.

Yes, all of our formulas are tested by the Organization for Economic Cooperation and Development and achieved the requirements for Ready Biodegradability by the OECD 301B standard for degradation. The standard is 60% ThCO2 within a 10-day window within a total of 28 days testing – and we’re proud to share that all of our formulas well exceed that, with a degradation plateau of 90.6% ThCO2 in Wood + Floors, 91.4% ThCO2 in Stainless Steel, 99% ThCO2 in Glass + Mirrors, 91% in Counters + Granite, and 78% in Bath + Tile. Whew! Lots of sciency facts, we know, but we work hard to make sure our products are better for you and mama earth.

Our sturdy, beautiful bottles can be used indefinitely, meaning you never have to buy (or throw away) another plastic bottle of cleaner. By using glass bottles, you reduce the amount of single-use plastics that wind up in landfills and our oceans. If every household in America switched to Supernatural, we’d eliminate 160,000 tons of plastic waste each year. Glass also requires less energy to manufacture and to recycle. Another benefit to avoiding plastic: Many single-use plastic bottles contain BPA, a known endocrine disruptor.

Orders placed Monday through Friday (excluding holidays) before 11AM CST, will ship the same day. Orders placed AFTER 11AM CST or Saturday and Sunday will ship the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Shipping windows are estimates and delivery dates cannot always be guaranteed.

The following shipping methods are in effect during this time:

• UPS Ground: Will arrive in 2-3 business days after processing and shipping

• Standard Shipping: Will arrive in 5-7 business days after processing and shipping

UPS is unable to deliver to a PO Box.

We offer complimentary shipping via UPS Ground on all orders $40+ within the contiguous United States. 

We’re confident you’ll love your new cleaning ritual, but rest assured our products are backed by a 100% money-back conscious clean Guarantee. If you are not satisfied with your purchase, contact our customer care team at questions@supernatural.com within 30 days of purchase and we’ll replace your order or give you a full refund.

Pay for your purchase in four interest-free installments (due every two weeks). Always zero interest, never additional fees when you pay on time. You’ll know if you’re approved instantly and your order will ship as usual. 

Oh no! Please reach out to our customer care team at questions@supernatural.com so they can assist you.

Of course! Send us an email at questions@supernatural.com and we’ll get you a new sprayer.

Send us an email at questions@supernatural.com and we’ll get you all cleaned up.

Receive an exclusive 10% off + complimentary shipping with our subscription memberships. Our Supernatural Subscription Plan will keep your supply of non-toxic conscious concentrates arriving magically at your doorstep. Just select the amount and the frequency and put your mind at ease knowing that you're honoring of the earth and your home has been made.

By selecting at checkout the amount and frequency of delivery of your supernatural concentrates, your commitment to the earth will arrive magically at your door.

We offer complimentary shipping on all subscription plans within the contiguous United States. You are honoring of the earth and your home deserves a contribution of its own. Please note, FedEx is unable to deliver to a PO Box however, we do offer $5.99 shipping via USPS. 

There are no contracts and you can make changes to your account or cancel at any time within your subscription portal. Joining Auto Refill will ease your mind, a new set of refills for your Reusable glass bottle will show up magically just as you need them.

You will be billed to the credit card details provided upon activation of the subscription. You will be notified 3 days prior to your card being charged.

Refer a friend to Supernatural and they’ll get $25 off their first order ($50+), and you'll get $25 when they make a purchase.

There is no limit on referrals, we encourage you to refer all your friends and family to experience Supernatural.

Medical Staff, First Responders, Military Members, and Teachers

You will receive 15% off all Supernatural product after a 30 second verification process.

From this page https://supernaturalelixirs.myshopify.com/pages/exclusive-discounts choose your service, click Get Code above and sign into VerifyPass. After verification, you'll receive a one-time discount code to apply during checkout. For future purchases, return to this page and repeat Step 1. Limit 1 code per day.

The Supernatural’s Rewards program is our way of showing appreciation for you, our community. Once you join you can start collecting points from activities like referring a friend or placing an order. You can then redeem the points for upcoming orders and special offers. The more points you receive, the more you will save.

All you need to do is sign up, and you will receive your first 250 points! Earning Supernatural Rewards points is as simple as that.

You can earn points from activities such as referring friends, following our social accounts, and placing orders.

Please note that points collected from placing an order will appear in your account 30 days after the order date (this is to allow a period for returns).

As you collect points, your account will unlock a slider at checkout offering a dollar amount going towards your purchase. It’s as simple as sliding to the amount of points you wish to use for each purchase during checkout! 

If you are on a mobile device, expand your “order summary” and a drop down to redeem points will appear.

If you are checking out using Express Payment options (Shop Pay, Google Pay, Apple Pay) or the Subscription checkout , you will need to use reward vouchers that will be options while in your account depending on how many points you’ve acquired. You will select the “Get reward” button and then copy your discount code and paste into the discount box at checkout.

Sign in to see your point balance displayed under ‘Supernatural Rewards’ at the bottom of each page and in your Supernatural account dashboard.