Frequently Asked Questions


General Questions

Why does the Supernatural Starter Set cost more than traditional store-bought cleaners?

Supernatural is an elevated extrasensory experience that transforms cleaning into a calming aromatherapeutic ritual — all while being safer for you, your home and the earth. Using high-quality ingredients and sustainable packaging and having one of the lowest carbon footprints in the industry comes at a cost – but we believe it’s worth it and think you will, too. With 4 beautiful glass bottles that can be reused indefinitely (value: $15 each) and 4 vials of concentrate (value: $10 each), our Starter Set adds up to a value of $100 — and creating a safer home for your family and a cleaner environment is priceless.

Do I have to buy the Starter Set or can I just buy one concentrate?

We recommend purchasing the Starter Set for your first Supernatural extrasensory experience. Once you’re ready for refills, you can purchase our Refill Set or a custom assortment of individual refills based on you and your home’s needs. Our Stainless Steel formula is available separately.

Do I have to buy the Starter Set or can I buy just one set?

We recommend purchasing the Starter Set for your first Supernatural cleaning experience but you can also purchase each cleaning set individually. Once you're ready for refills, you can purchase our Refill Set or a custom assortment of individual refills based on you and your home's needs. Our Stainless Steel formula is available separately.

Ingredients & Safety

What makes Supernatural safer than traditional household cleaners?

We say “no way” to the harsh toxic ingredients found in traditional household cleaners. Our products contain no parabens, no phthalates, no synthetic fragrances, no synthetic preservatives, no synthetic dyes, no VOCs (volatile organic compounds), no ammonia and no chlorine bleach. We use only natural ingredients from plants, minerals and essential oils, which makes our products safer for you, your home and the earth. 

Why is using truly natural products in your home so important?

VOCs (volatile organic compounds) and other chemicals released when using traditional cleaning products contribute to health issues including chronic respiratory problems, allergic reactions and headaches.
Traditional cleaning products are a major contributor to air pollution and water pollution.
Traditional cleaning products account for the second most frequent type of poisoning for children under 6, with over 100,000 cases reported in 2017.

Are Supernatural products organic?

Supernatural is made with USDA Certified Organic 100% essential oils and the highest quality natural ingredients.

Is Supernatural a substitute for disinfectant?

There has never been a more important time to use Supernatural to clean and protect your Home, Family and the Earth.

Cleaning with Supernatural  is proven - by one of the world’s leading certification organizations - to remove the grime and dirt that interfere with the germ-killing abilities of sanitizers and disinfectants. 

This follows the CDC (Centers for Disease Control and Prevention) and the American Cleaning Institute’s most recent recommendation to clean first and then disinfect  to protect your home against viruses.

Are Supernatural products gluten-free?

Yes, all our ingredients are free of gluten.

Are Supernatural products vegan?

Yes, all Supernatural products are free of animal byproducts.

Are Supernatural products safe to use while pregnant?

While our products are derived from essential oils and/or plants and safe for use, we recommend that you consult with your physician prior to use.

Are Supernatural products cruelty free?

Yes, our products are cruelty free. We never test products on animals. Our products are safe for the Earth and all its inhabitants. Also, our products are Leaping Bunny Certified.

Is Supernatural safe for use around pets?

Our products are safe for use around pets when used as directed.

Do your products contain palm oil?

No, we do not use palm oil, an ingredient linked to the destruction of the rainforest.

Are your products safe for people with allergies?

Our products contain numerous plants, minerals and essential oils. Check out our full ingredients lists on each individual product page and if you have additional questions, consult your physician. 

Will Supernatural make laundry detergent, dish soap or other products in the future?

We’re always concocting magical new elixirs! Subscribe to our email list and follow us on Instagram to be the first to know when we launch new Supernatural products.

What if I get a Supernatural product in my eyes or mouth?

If you get product in your eyes, rinse your open eye under running water for several minutes (if you wear contact lenses, remove them first). If you get product in your mouth, rinse your mouth and then drink plenty of water. Please consult your physician if irritation or redness persists.

Powdered Hand Soap

What comes in the Powdered Hand Soap Set?

The set comes with a beautifully crafted, built-to-last, recyclable aluminum handshaker, and a 10oz bag of our specialized natural powdered hand soap.

How do you use Powdered Hand Soap?

You shake the Supernatural Powdered Hand Soap from our reusable aluminum handshaker onto your hands. Add a little bit of water and begin lathering the naturally silken hand soap. Wash hands for 20 seconds and then rinse under running water.

How do I refill my Powdered Hand Soap canister?

We made refilling your Supernatural Hand Soap super easy! Gently remove the magnetic lid from your Supernatural Hand Soap Shaker, attach the added cardboard component to help you pour in the powdered hand soap and lightly add in 2.5oz (about 5 tablespoons) of the powdered hand soap from your refill packet.. Reseal the magnetic lid and get back to shakin’!

What is the scent of the Powdered Hand Soap?

Supernatural Powdered Hand Soap comes infused with the botanically cleansing scent of Coconut and Sandalwood.


How do I get refills?

Keeping the Supernatural magic going is easy – order our 4-pack Concentrates Refill Set or order your favorite individual vials.

Can I send my concentrate vials back to be refilled?

All that back-and-forth shipping would consume a lot of fossil fuels, so we don’t offer a vial refilling service. However, the glass refill vials are recyclable — just remove the caps and the paper label (which is printed with soy-based ink, so it too can be recycled separately!). 

Product Usage

What is the shelf life of Supernatural concentrates?

Our concentrates have a shelf life of two years. Once they’re diluted with water, they’ll retain their potency for up to six months — just be sure to store them out of direct sunlight. 

Do I really have to use distilled or filtered water?

We recommend distilled or filtered water as it is generally free of metal ions such as calcium, magnesium, and iron that can cause hard water stains. 

I use water softeners in my home. Are they compatible with Supernatural products?

The use of water softeners should not affect the efficacy of our products.

How effective is it at cleaning, really?

Clean is our superpower. Our formulas are lab-tested and proven to be as effective or more effective than traditional big-name cleaning brands — and we do it all with plants, minerals and essential oils. We’re so confident in our formulas, we offer a money-back Freaky Clean Guarantee.

Are your products antibacterial / do they disinfect?

Our products do not contain any of the traditional antibacterial or antimicrobial agents found in common household cleaning products, such as quaternary ammonium compounds or ethanol. (Even the FDA says there is no scientific evidence that “antibacterial” products are more effective at preventing the spread of germs and suggests antibacterial ingredients may do more harm than good.) Our formulas do contain essential oils known for their natural antibacterial, antifungal and antimicrobial properties, including lemon, eucalyptus and peppermint.

How do I store my Supernatural products?

To get the most out of our products, store Supernatural out of direct sunlight and heat.

How do I clean the bottles in between use?

Simply rinse the bottles with water to wash any remaining traces of product and air dry. If using a dishwasher, remove the sprayer and silicone sleeve before putting in the machine and place on the top rack. (Please note that over time, dishwasher detergent and heat may fade printing on the bottles.)

How big are your glass bottles?

Our reusable glass bottles hold 13 ounces of cleaning magic – 12 ounces of water, plus a 1 ounce vial of concentrate.

Can I use Supernatural concentrates with my own sprayer bottle?

Supernatural spray bottles distribute our product evenly and are designed to hold the perfect amount of plant magic, so we always recommend using our bottles. Bonus: They look gorgeous and are made of 100% recyclable materials.

Can I mix concentrates to make my own scents?

Our Conscious Concentrates are specially formulated with the perfect plants, essential oils, and minerals for their specific surfaces and are best used as directed.

What makes these products smell so good?

Supernatural harnesses the magic of mother nature with 100% pure essential oils. Our formulas are designed primarily for effectiveness, not just for their deliciously herbaceous aromas. The fact they smell incredible is a bonus! 

What type of cloth should I use to clean with Supernatural products?

We’re big fans of using an organic cotton towel or rag to clean. A damp sponge can also work magic with our Bath + Tile spray. For that extra buffed shine, a microfiber cloth is great for wood, glass, and stainless steel surfaces. 

What surfaces can I clean with your products?

  • Counters + Granite:
    sealed stone and most non-porous surfaces (except stainless steel)
  • Glass + Mirrors:
    windows, faucets, mirrors, glass and microwave doors
  • Bath + Tile:
    tubs, sinks, showers, ceramic and porcelain
  • Wood + Floors:
    finished hardwood floors and furniture, cupboards, laminate, vinyl and concrete
  • Stainless Steel:
    Refrigerators, stovetops, microwaves, ovens and other stainless steel surfaces

Why is my Glass + Mirrors spray leaving streaks?

Our Glass + Mirrors cleaner is formulated without toxic ammonia, so it may require a bit more elbow grease compared to traditional glass cleaners. Make sure your surfaces are free of dirt, then use a microfiber cloth to polish your glass and mirrors after you spray and wipe them down. 

Can I use Bath + Tile on my bathroom mirror?

The Bath + Tile cleaner is formulated to remove grimy gunk like soap scum and may leave streaks on glass and mirrors. For best results, use the Glass + Mirrors cleaner and buff with a microfiber cloth. 

Does the Wood + Floors cleaner work on stained and unstained wood?

Woods + Floors is best for stained and sealed wood surfaces. Quillaja extract gives the concentrate a slight brown hue that may darken unstained wood. Take care and test Wood + Floors on an inconspicuous area before using on unstained wood.

Can I use Wood + Floors on wood laminate?

Yes! Our Wood + Floors formula can be used on wood laminate. 

Can I use Supernatural to clean fabric?

Supernatural is not meant for use on fabrics. If you spill one of our formulas on fabric, follow the recommended cleaning instructions for your clothing, rug, or upholstery.

Can I use the undiluted concentrates on a stubborn stain?

The concentrates are not intended to be used without water. If you have a stubborn stain on a surface, simply spray a little more of the appropriate cleaner, allow it to sit for a few minutes and put a little elbow grease into it! Try using a damp sponge if the grime persists.

Can I use Supernatural on painted surfaces?

Our products are not formulated for painted surfaces. We recommend testing in an inconspicuous area first.

How do I use Supernatural Essential Oil Blends?

Supernatural 100% essential oil blends are designed to work with your favorite diffuser. Follow your diffuser instructions to expand, reflect, renew and nourish your sacred space and yourself. 

Eco Impact

How does Supernatural help the planet?

Our mission is to have the lowest carbon footprint in the industry. When it comes to being truly earth-friendly, we’re dedicated to staying ahead of the curve. Here’s how using Supernatural helps the planet:

Our products are natural and non-toxic. Traditional cleaning products are full of harsh chemicals that pollute our water and our air.
Our beautiful reusable glass bottles can be used over and over again. Using Supernatural eliminates 98% of your home’s plastic waste from cleaning products that would otherwise wind up in our landfills (and our oceans).
By using concentrated, just-add-water formulas, we save on carbon emissions by not shipping millions of gallons of heavy water around the world.

Our earth-friendly packaging is made from recycled and recyclable materials, which means we’re reusing old waste and eliminating future waste. And because we really love mama nature, we plant two trees for every starter set sold.

Is Supernatural packaging recyclable?

Yes. All cardboard packaging, refill vials and glass bottles (including the sprayers) are recyclable. For the refill vials, simply remove the caps and paper labels before recycling. Contact your local recycling centers to ensure you’re following your area’s local recycling guidelines; mama earth thanks you!

The Starter Set seems like a lot of packaging. Is it really better for the environment?

Our Starter Set is designed to eliminate the need for an additional shipping box — what you see is what you get! Glass bottles require a bit more care in packaging and shipping but they can be reused indefinitely, drastically cutting back on the use of plastics. The packaging is 100% recyclable and is also certified by the Sustainable Forest Initiative, meaning that it’s produced in accordance to sustainable forestry practices. (Plus, you only need to ever buy one Starter Set; future refills are shipped in recycled paper envelopes.) Additionally, for every one tree that’s sourced to produce Supernatural packaging, we plant two to help save the earth from deforestation.

Are Supernatural formulas biodegradable?

Yes, all of our formulas are tested by the Organization for Economic Cooperation and Development and achieved the requirements for Ready Biodegradability by the OECD 301B standard for degradation. The standard is 60% ThCO2 within a 10-day window within a total of 28 days testing – and we’re proud to share that all of our formulas well exceed that, with a degradation plateau of 90.6% ThCO2 in Wood + Floors, 91.4% ThCO2 in Stainless Steel, 99% ThCO2 in Glass + Mirrors, 91% in Counters + Granite, and 78% in Bath + Tile. Whew! Lots of sciency facts, we know, but we work hard to make sure our products are better for you and mama earth.

Why do you use glass bottles instead of plastic?

Our sturdy, beautiful bottles can be used indefinitely, meaning you never have to buy (or throw away) another plastic bottle of cleaner. By using glass bottles, you reduce the amount of single-use plastics that wind up in landfills and our oceans. If every household in America switched to Supernatural, we’d eliminate 160,000 tons of plastic waste each year. Glass also requires less energy to manufacture and to recycle. Another benefit to avoiding plastic: Many single-use plastic bottles contain BPA, a known endocrine disruptor.

How do you plant trees with each purchase?

Supernatural was created out of a deep love for mother nature and the belief that we can do more to protect our planet. In partnership with our friends at the National Forest Foundation, we plant two trees (two dollars donated from every purchase) for every Starter Set purchased. For more info visit

Shipping & Order Policy

When will my order ship?

Orders placed Monday through Friday (excluding holidays) before 11AM CST, will ship the same day. Orders placed AFTER 11AM CST or Saturday and Sunday will ship the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Shipping windows are estimates and delivery dates cannot always be guaranteed.

The following shipping methods are in effect during this time:

• UPS Ground: Will arrive in 2-3 business days after processing and shipping

• Standard Shipping: Will arrive in 5-7 business days after processing and shipping

Am I able to have my order delivered to a PO Box?

UPS is unable to deliver to a PO Box.

How do I get complimentary shipping?

We offer complimentary shipping via UPS Ground on all orders $40+ within the contiguous United States. 

Customer Service

What if I buy Supernatural and I don’t like it?

We’re confident you’ll love your new cleaning ritual, but rest assured our products are backed by a 100% money-back conscious clean Guarantee. If you are not satisfied with your purchase, contact our customer care team at within 30 days of purchase and we’ll replace your order or give you a full refund.

What is Afterpay?

Pay for your purchase in four interest-free installments (due every two weeks). Always zero interest, never additional fees when you pay on time. You’ll know if you’re approved instantly and your order will ship as usual. 

I broke one of my Supernatural glass bottles. Can I buy a replacement?

Oh no! Please reach out to our customer care team at so they can assist you.

I broke one of my Supernatural sprayers. Can I get a replacement?

Of course! Send us an email at and we’ll get you a new sprayer.

My package arrived crushed or damaged. What do I do?

Send us an email at and we’ll get you all cleaned up.

The sprayer on my Supernatural bottle is clogged. How do I fix it?

Simply run the end of the sprayer under hot water for a few minutes to dissolve any product within.

I’m having a different issue with my Supernatural products.

We’re here to keep you grounded. Reach out to our customer care team at so they can help!

Does Supernatural have an affiliate program?

Stay tuned, our affiliate program will be up and running soon.


What is a subscription?

Receive an exclusive 10% off + complimentary shipping with our subscription memberships. Our Supernatural Subscription Plan will keep your supply of non-toxic conscious concentrates arriving magically at your doorstep. Just select the amount and the frequency and put your mind at ease knowing that you're honoring of the earth and your home has been made.

How does it work?

By selecting at checkout the amount and frequency of delivery of your supernatural concentrates, your commitment to the earth will arrive magically at your door.

What are the shipping charges and policy?

We offer complimentary shipping on all subscription plans within the contiguous United States. You are honoring of the earth and your home deserves a contribution of its own. Please note, FedEx is unable to deliver to a PO Box however, we do offer $5.99 shipping via USPS. 

How can I edit and/or cancel my subscription?

There are no contracts and you can make changes to your account or cancel at any time within your subscription portal. Joining Auto Refill will ease your mind, a new set of refills for your Reusable glass bottle will show up magically just as you need them.

How and when will I be billed?

You will be billed to the credit card details provided upon activation of the subscription. You will be notified 3 days prior to your card being charged.

Can I purchase without a subscription?

Of course! Select “One-time purchase” before adding to cart for each product. You can order refills from our site whenever you are ready to replenish!

How frequently will I receive my refills?

Depending on which option you select, you will receive refills every month, every two months or every three months.

What forms of payment are accepted with my subscription plan?

We accept payments from Visa, MasterCard, American Express, Discover and Apple Pay (from customers checking out on a supported device). Afterpay does not work with subscriptions.

When will I receive my first order?

You will receive the initial refill vials chosen today and then depending on which option you selected, you will receive your subsequent refills every month, every two months or every three months.

Is the subscription sent out on a set day each month or based on when I purchased?

Your subscription will be sent out based upon when you make your purchase. 

Referral Program

How does the referral program work?

Refer a friend to Supernatural and they’ll get $25 off their first order ($50+), and you'll get $25 when they make a purchase.

Is there a limit of referrals for the referral program?

There is no limit on referrals, we encourage you to refer all your friends and family to experience Supernatural.

Service Discounts

Who is eligible for the Service discount?

Medical Staff, First Responders, Military Members, and Teachers

How much is the Service Discount?

You will receive 15% off all Supernatural product after a 30 second verification process.

How do I receive the Service Discount?

From this page choose your service, click Get Code above and sign into VerifyPass. After verification, you'll receive a one-time discount code to apply during checkout. For future purchases, return to this page and repeat Step 1. Limit 1 code per day.

Supernatural Rewards Program

What are Supernatural Rewards?

The Supernatural’s Rewards program is our way of showing appreciation for you, our community. Once you join you can start collecting points from activities like referring a friend or placing an order. You can then redeem the points for upcoming orders and special offers. The more points you receive, the more you will save.

How do I join?

All you need to do is sign up, and you will receive your first 250 points! Earning Supernatural Rewards points is as simple as that.

How do I earn Supernatural Rewards Points?

You can earn points from activities such as referring friends, following our social accounts, and placing orders.

Please note that points collected from placing an order will appear in your account 30 days after the order date (this is to allow a period for returns).

How do I redeem my Supernatural Rewards points?

As you collect points, your account will unlock a slider at checkout offering a dollar amount going towards your purchase. It’s as simple as sliding to the amount of points you wish to use for each purchase during checkout! 

If you are on a mobile device, expand your “order summary” and a drop down to redeem points will appear.

If you are checking out using Express Payment options (Shop Pay, Google Pay, Apple Pay) or the Subscription checkout , you will need to use reward vouchers that will be options while in your account depending on how many points you’ve acquired. You will select the “Get reward” button and then copy your discount code and paste into the discount box at checkout.

How do I view my Supernatural Rewards point balance?

Sign in to see your point balance displayed under ‘Supernatural Rewards’ at the bottom of each page and in your Supernatural account dashboard.

How much are my Rewards points worth?

Every 100 points is equivalent to $1 off your next Supernatural order. You will receive 250 Points just for signing up!

How do I refer a friend?

You can refer a friend by email or through social media. Once signed in, go to ‘Refer a Friend’ on your account dashboard and choose your preferred option so that they can start saving too. You'll receive a $25 credit (2,500 Rewards Points) for each friend that spends at least $50 on their first purchase.

How do I move between tiers?

By earning more Supernatural Rewards points you will unlock higher tiers offering better savings and exclusive offers.

You will start your journey in the ‘Magical’ Tier. For any orders placed from November 1, 2020 - current, your points have been retroactively added to your account.

Once you reach 1,500 Supernatural Rewards points you will unlock the ‘Mystical’ Tier. 

You unlock the ‘Ethereal’ Tier’s exclusive rewards by having an active Subscription membership. If you have an active Subscription and your account does not show you in the Ethereal Tier, please make sure you have created an account, HERE, using the same email as your Subscription.

Other Questions?

If you have any other questions, please email us at with your questions, and we will do our best to reply as quickly as we can!

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